Avis Car Sharing

1. Introduction

OLYMPIC Commercial & Tourist Enterprises Single Member Societe Anonyme, a company incorporated under the laws of Greece, with its head office located at 50A, Vas. Georgiou Str. 15233 Chalandri, Greece, ΤΙΝ no. 998106085, enrolled with the Register of Enterprises of Greece, company registration Nu. G.Ε.ΜΗ 008594801000, which is active in the vehicle leasing and rental sector (hereinafter referred to as “AVIS”).

The above company owns all of the leased vehicles that will be rented through the Avis Car Sharing mobile app according to these terms and conditions.

By registering on the Avis Car Sharing mobile app, you agree to the following terms and conditions, which apply specifically to the use of the mobile application Avis Car Sharing. This Agreement is a vehicle sharing service membership agreement between Avis and the Member.

Please ensure that you have carefully read the following terms and conditions, because any transaction you have with AVIS via the above Avis Car Sharing mobile app is governed by the following terms and your transaction with us implies the unreserved acceptance of these terms.

If the Member wishes to receive information or send any notice in relation to this Agreement, she/he shall exercise the right of information by sending an e-mail to the address customer.service@avis.gr or calling 2106879800.

Avis reserves the right to change the provisions of this Agreement any time. The changes made shall always be updated on the application.

Unless a different effective date is specified, all changes to this Agreement shall take effect as of the date they are posted on  the Avis Car Sharing application. The member agrees that the amended conditions and terms of this Agreement shall take effect and be binding on the member as of the date they are posted on the Avis Car Sharing application.

Certain provisions and rules pertaining to the use of Avis vehicles and services by the Member under this Agreement may vary according to the province where the Avis vehicle will be booked and/or used, the service zone or the business models Avis offers. For example, the insurance procured by Avis may vary depending on the city where Avis vehicle will be used, and different or additional fees and policies may apply. All Contracts and procedures applicable in all cities where Avis vehicles can be booked are available on Avis's Car Sharing Application.

By accepting this Agreement via the mobile application, the Member accepts that during its execution certain differences related to the procedure or the fees may occur. In these cases the Member will be informed by Avis accordingly and will be able to choose to terminate the lease, otherwise it will continue based on the new data (differences).

2. Limitation of liability

Avis will take every measure to inform the user about potential technical issues leading to unavailability or disruption of service of the mobile app. In that case Avis will try to fix the technical problem that has arisen within twenty-four hours from the time that Avis became aware of the problem. Avis is not liable for any technical problems encountered by the users due to incompatibility issues of their own devices while trying to access or use the online store. Avis bears no responsibility for malicious acts or omissions of third parties trying to or leading to disruption of services of its mobile app.

3. User Conduct

Users of the mobile application Avis Car Sharing agree that they will not use them for sending, publishing, sending by e-mail or transmitting in any other way any content that is illegal, harmful, threatening, offensive, harassing, slanderous, defamatory, vulgar, obscene, libelous, constitutes a violation of the confidentiality of another person, shows empathy, or expresses racial, ethnic or other discrimination, may cause harm to minors with any way, is not entitled to be transmitted in accordance with the legislation, regulations or any contractual right (such as internal information, proprietary or confidential information acquired or disclosed by any means or are covered in confidentiality agreements), violate any patent, trademark, trade secret, copyright or other proprietary rights of third parties, contain software viruses or any other malicious codes, files or programs designed to interrupt, damage, destroy or impede the operation of any computer software or hardware, intentionally or unintentionally violates the applicable Greek and EU legislation, may harass third parties in any way and any content that can be used to collect or store users' personal data.

The user may not transfer the Member account/property to third parties. In addition, the Member is prohibited from transferring in whole or in part the vehicle reservation made through the app and in general any right or expectation of right over it to third parties who have not registered and have not become Members by creating a separate account. The vehicle will be registered in the name of the Member, who has made the reservation online, through his own account.

4. Terms of use of Avis Service
   1. This agreement is a vehicle sharing service subscription agreement offered by Avis, and does not create any rights relating to the use of any Avis vehicle. A Member may use Avis vehicles, only subject to availability, in compliance with the terms of this Agreement and by paying all applicable fees and amounts. Avis is the owner of all Avis vehicles, the Avis mobile app, and any product provided to or made available to the Member during the term of this Agreement.
   2. The User must comply with the following conditions: The User is responsible for submitting the documents that indicates the compliance with the following conditions and ensuring the compliance with these conditions and the maintenance of the relevant documents. Avis reserves the right to make various changes to the terms and conditions. The User will not have the right to object to these changes, and has to comply with the new conditions.

a. So as to become a member of the system, an individual is required to be at least 21 years old and to have a valid, recognized in Greece, driving license for minimum 1 year.

b. During the reservation the member should use a (non-virtual) credit card which has sufficient limit. The member shall make the payments for the service he received through the credit card defined in the Mobile Application.

d. The Member agrees and undertakes that she/he will have completed the process of application to Avis in an accurate, true and complete manner and will submit all the information and documents requested during the application or at any other time, and that such information and documents will be recorded and stored in the Avis system. By accepting this Agreement, the member declares and agrees that he satisfies the terms of the agreement regarding the membership application and/or the continuation of the membership, and that she/he meets all the criteria. If it is discovered that the information supplied by the Member is inaccurate, incomplete and untrue, all transactions of the Member, including the membership agreement and insurance, will be terminated with immediate effect. If Avis suffers any damages for this reason and has any receivable from the Member due to termination, the Member agrees and undertakes to cover such amounts without raising an objection.

e. The Member declares and undertakes to keep his smartphone with him while he is picking, using and dropping the vehicles, because he will unlock and lock the doors of Avis vehicles using the phone number which has been registered when he became a member to the system. The Member agrees that she/he cannot use the vehicle unless the conditions specified in this article are met. The Member will be liable for the reservation cost that may occur in such a case.

f. The verification code sent to the member's phone via SMS is personal and for single use only. The code must not be shared with anyone, including Avis employees, and the Member is responsible for all loses and damages that may occur if shared.

4.2 Satisfying the above criteria shall not automatically entitle the applicant to become a Avis Member. The acceptance of the applicant's membership is at Avis's sole discretion. Without limiting the foregoing, membership may be rejected depending on different criteria which may be determined by Avis from time to time. Avis reserves the right to review, reject and accept any application without any reason. In addition, the use by a Member of certain Avis vehicles may be restricted for such period to be decided by Avis depending on the Member's driving history, experience and payment habits. In this case, the Member shall be informed, and the Member shall not raise any objections or requests regarding this matter.

4.3 Avis has the right to suspend, restrict, terminate and/or cancel the Member's agreement without having to indicate any reason. In this case, the Member agrees and undertakes not to raise any claims to Avis whatsoever, due to such termination. All administrative sanctions, judicial sanctions, fines etc. which may be imposed on Avis under this Agreement and the contractual activities for reasons attributable to the Member shall be invoiced to the Member as a service invoice. All damage and loss, etc., incurred by Avis due to the member shall be borne by the Member.

5. Purchase of products/services

In order to make a purchase on the application, you will first have to register and reserve your car. At this point you will receive a series of automated e-mails, which will notify you about the progress of your reservation/trip. The user’s data will be checked as soon as possible, while for non-working days and hours, the data will be checked within 24-48 hours. From the moment a User is validated, the procedure for starting the rental is as follows:

• Login to the application and search for the nearest point and car availability
• Find available car and unlock through the application
• On-site debit/credit card check for validity and available balance
• Receive code via email or message on mobile and unlock vehicle via application

• Upload 6 photos of the car, from different and specific angles (and only from the camera) that will be clearly defined by the application. If for any reason uploaded photos aren’t clear enough or blurred etc. or/and any damage is occurred to the vehicle, the customer is held responsible for the relevant compensation of the suffered damage and possible charges may occur.

• Starting the route and receiving the key from inside the car (glove box).

Once you end your trip you will also receive a report indicating the cost of your reservation/trip & additional coverage that you might have purchased and your payment details (your purchase). Typically, you will receive the following:

• Reservation Confirmation: When your Reservation has been received and checked for correctness. This message will include all the details of your reservation (i.e. start time, car type, car plate, etc)
• Canceled Reservation: In the event that you wish to cancel your reservation before you start your trip or you are otherwise unable to start your trip, within the 45 minutes windows from your reservation, you will receive a message informing you about the cancellation.
• Trip Report: When you have completed your trip/reservation. This report includes useful information such as:
  • Reservation start time
  • Reservation end time
  • Charged duration
  • Distance in Km
  • Additional insurance
  • Total cost
  • Card used for Payment

In case of a problem with your reservation/trip a corresponding e-mail will be sent to you or alternatively we will contact you on the telephone numbers you have given us during your registration through the Avis Car Sharing Application.

In case of a mechanical failure or accident, call Road Assistance according to the instructions you will on the application under My Account / section help.

The user cannot opt for the omission of the aforementioned emails from our application as their transmission is a prerequisite for the provision of our service. In case that a user does not receive these e-mails, it is his/hers obligation, to inform us without delay at the contact center of Avis at + 30 2106879800 or via email to the electronic address customer.service@avis.gr.

Rental completion process:

• Upload 6 photos of the car, from different and specific angles (and only from the camera) that will be clearly defined by the application. If for any reason uploaded photos aren’t clear enough or blurred etc. or/and any damage is occurred to the vehicle, the customer is held responsible for the relevant compensation of the suffered damage and possible charges may occur.
• Placing the key in the car (glove box), completing the journey by ending the rental on the application and locking the car.
• To end the rental, fuel / battery percentage must be higher than 2%.
• Since Avis Car Sharing is a station based car sharing, vehicle must return to the same pick up location, otherwise rental won’t be able to complete.

6. Payment via debit or credit card

Our application accepts all credit and debit cards such as Visa, Mastercard and American Express. To ensure the safety and confidentiality of electronic payment transactions and the transfer of payment data, such as debit or credit card details, we use Native Checkout v2 3DS provided by VIVA PAYMENTS SERVICES S.A. and card owner - card details tokenization. We will never store your card details in our systems! (For more information you can visit the website: https://developer.vivawallet.com/online-checkouts/native-checkout-v2/).

Avis bears no responsibility in case technical problems have arisen regarding payments via debit or credit card.

Our application issues only receipts not invoices, so if the customer wants to issue invoice he/she should contact Avis by email to the following address contact@avis.gr .

7. Terms and Conditions for the use of “Avis Car Sharing” Vehicles

i. Definitions: These conditions apply for the whole term of the reservation/trip period and to any vehicles rented.

ii. Ownership of the vehicle: The products available for booking via the platform are vehicles owned by AVIS.

iii. Rental Period: The User will reserve the vehicle for the reservation/trip period he/she desires using the Avis Car Sharing App. If the User does not return the vehicle on time he is in breach of the conditions of this Agreement, Avis can charge the User’s card for every day or part-day plus any additional late return fee (except if the reservation is extended via the app). After the expiration of the agreed rental period Avis has the right to take back the possession of the vehicle at any time and place and by any means, without the consent of the User.

iv. User’s/Driver’s responsibilities: (a) The driver of the vehicle must look after the vehicle and take the necessary precautions to avoid its theft. In case of loss of car keys, the User will be charged the “loss of key charge” (b) The User must make sure that he uses the correct fuel. (c) The User must not let anyone work on the vehicle without Avis written permission. (d) The User must notify Avis as soon as he/she becomes aware of a defect or problem in the vehicle. (e) Subject to a different agreement, in order to terminate a reservation/trip the User must return the vehicle to one of the specified allowed parking locations, as indicated on the map of the Avis Car Sharing application. If the User breaches any of the provisions of these Terms and Conditions, he/she is not entitled to any indemnity from Avis for any reason whatsoever but instead must indemnify Avis for any damage suffered.

v. Vehicle Condition: The User received the vehicle in good order and condition and ascertains that it fully serves its purposes. To the extent permitted by law, the User cannot hold Avis liable for lack of diligence which might prevent an eventual malfunction of the vehicle. The user is obliged both at the start of the rental period and at the end of it to upload four (6) photos of the car from different and specific angles and only from the camera through the app. The user should keep these photos in his mobile phone for a period of ninety (90) days as proof of the good condition of the car.

vi. Property: The User hereby releases Avis from any liability for the loss or damage to any property left, stored or transported by the User or by any other person in or upon the vehicle during the reservation/trip period or after return of the vehicle to an allowed parking location.

vii. Terms of use: The vehicle is not allowed to be used: (a) by anyone else except of the Registered User of the Avis Car Sharing App. The User must hold a valid driving license recognized in Greece for at least one year and be at least 21years old. (b) for any illegal purpose or in breach of Greek Traffic Code rules (c) for transportation of passengers/goods against remuneration (c) in order to push or haul other vehicles (d) off-road, or racing, (e) under the influence of alcohol or drugs (f) for travels outside Greece or on board of ships, unless permitted in writing by AVIS.

viii. Charges: The User will pay the following charges: (a) Any applicable municipal or other levy and any airport surcharge. (b) charges for any additional services used by the User under this Agreement (c) A refueling service charge if the User has used, and not replaced, more fuel than Avis supplied originally, plus the charge for the missing fuel, (d) Any charge for loss or damage resulting from noncompliance with Articles iv and vii. (e) All fines and legal costs for violations of Greek Traffic Code. If the User does not pay the fines to competent authorities, he must additionally pay Avis a service charge of EUROS 30 for handling them. (f) subject to article ix, the full costs or excesses, as described under ix, for the repair or replacement of the vehicle in case of damage or theft, irrespectively from User’s fault. When Avis recovers the cost of damage from the insurance company, then Avis will reimburse the User accordingly. In any case of damage or accident, a fixed service charge of EUROS 30, which is not reimbursable (g) On Avis request, any loss of profit (h) On Avis request, any charges and levies imposed by Customs and Excise or any other authority as a result of seizure of the vehicle (i) in case of collection of the vehicle from an unallowed location, the full cost of collection (km of distance X price/km) (j) Default Interest at the applicable statutory rate, for any overdue amounts (k) on Avis request, costs, including reasonable legal fees, incurred for the collection of any amounts due by the User hereunder. (l) VAT and all other applicable taxes and levies on any of the charges listed above, (m) The User is personally liable for all above charges as a principal debtor, even if a third person has undertaken liability for their payment, either towards Avis or towards the User (n) Where User elects that any charges under this Agreement are billed in a currency other than € (EURO) or if Avis claims payment of charges in any other country except Greece, currency conversion will be based on bank’s conversion rate plus 4%, due to Avis handling charges for processing such transaction, (o) the cost for cleaning of the vehicle in case of excessive dirt or stains due to its use by the User.

ix. Risk Protection/Insurance: If the User does not breach any provision of this Agreement, he/she is covered against the following risks by the insurance company of AVIS: (a) third party death or body injuries (with the exception of the driver of the vehicle) up to a maximum of EUROS 1.300.000 per person, (b) third party material damages up to a maximum of EUROS 1.300.000. AVIS also provides collision damage waiver, car theft protection and personal accident insurance if User has accepted to pay for it, under the following terms and conditions: (c) car theft protection (with the exception of the amount depending on the car group) subject to compliance with article iv(a), (d) collision damage cover (with the exception of the depending the car group). The benefit of collision damage waiver does not apply to damages caused by intention, or gross negligence or bad usage or while the vehicle was on board of ship. User’s liability is not waived, if he/she used the vehicle in breach of article.

x. User Liability For Extra Gear: Throughout the rental period, the User shall be liable to and compensate AVIS for any and all damages to extra gear on the rented vehicle (e.g. GPS device, child seat, snow chains, etc.), even if not the fault of User or caused by Force Majeure.

xi. What to do in case of accident or theft: User must (a) submit immediately a detailed incident report to Avis (b) take care of the vehicle (c) call the police immediately in order to certify any third-party responsibility and take care of injured persons (d) get the names and addresses of anyone involved, including witnesses

xii. Termination of Provision of Service: Avis may terminate the provision of Avis Car Sharing service to a User at any time if it finds out that the User is unable to pay or his/her assets have been seized, wholly or partly, due to debts, or if the User has entered into bankruptcy or is under liquidation or if an enforceable decision has been issued against him. Avis may terminate the provision of service immediately in case of infringement of the provisions hereof. In case of termination, Avis may claim amounts due by the User and is entitled to take back the possession of a reserved vehicle and charge the Renter with all relevant expenses.

xiii. Governing law: The provision of Avis Car Sharing service is governed by the laws of Greece. Any dispute is submitted to the jurisdiction of the Courts of Athens. Avis may, at its discretion, to lodge actions against the User before the courts located at the User’s domicile or registered offices.

xiv. The User agrees and accepts that the above terms and conditions apply even if the initial duration of the reservation period is amended or if the reserved vehicle is replaced.

Responsible for processing your personal data collected through the digital platform "Avis Car Sharing" is the company with the corporate name "OLYMPIC COMMERCIAL & TOURIST ENTERPRISES SINGLE-MEMBER SOCIETE ANONYME", which is based in Chalandri, Attica, Vas. Georgiou Street 50A ("Avis" or "Company" or "We").

Our Company takes the protection of your personal data seriously. For this reason, we strictly comply with the rules of the present data protection policy, which ensures the protection of your fundamental rights and guarantees our compliance with the applicable data protection law in the context of the provision of our short-term vehicle rental service with the distinctive title "Avis Car Sharing" ("Service"), as well as the corresponding mobile phone application, through which you are able to manage the Service ("Application").
 

• Object
  1. This Policy determines the terms and conditions, which our Company follows in order to protect your personal data as recipient of the Service and user of the Application.
  2. In specific, this Policy lays down the rules, on which we collect and process your personal data and ensure their confidentiality in the context of the provision of the Service and the use of the Application.
  3. Our Company reserves the right to modify and update this policy, whenever it deems it appropriate, and any changes thereof shall come in force and effect from the instance they appear online on the respective webpage of the Application, which can be accessed by you at any time.
  4. In the event that any of these terms are held to be void and unenforceable for any reason, the remaining terms will remain valid and effective as such to the extent that the original intent of this policy will not be altered in any material respect.
      
• Registration, Login and Use of our Application
  1. When registering, logging-in and using our Application you provide us with the following data:

 

For any further information or request regarding this data protection policy, you can contact our Company as follows:

Trade Name: OLYMPIC COMMERCIAL & TOURIST ENTERPRISES SINGLE-MEMBER SOCIETE ANONYME.

Address: Vas Street. Georgiou no. 50 A, Chalandri, Attica.

Tel.: +302106879800.

email : gdpr@avis.gr.
 

What Are Your Rights?

1. Without prejudice to applicable law and subject to any limitations thereof, you have the right to request access, but also a copy of your personal data, which we collect and process. If you wish a copy of part or all of your personal data, please contact us at the contact details of our Business mentioned below.
2. We further inform you that you have the right at any time to exercise your rights without prejudice to applicable law, regarding the rectification, erasure, restriction of processing of your data and to object to their processing.
3. The Company will respond to any of your requests within one month from their receipt. Upon prior notice, this period may be extended by a further two months if necessary, taking into account the complexity of the request and the number of any other pending requests. In case of rejection of your request, we will provide relevant justification.
4. If your request does not meet the requirements of applicable law, we reserve the right either to: (a) impose a reasonable fee, taking into account the administrative costs of providing the information or communicating or executing the requested action, or (b) reject your request.
5. In the event of any violation of your personal data, which may place your rights and freedoms at a high risk, and provided that it does not fall under one of the exceptions expressly provided for by applicable law, we undertake to inform you without undue delay.
6. If there are any doubts as to the identity of the individual submitting the request, we reserve the right to request the provision of additional information necessary to confirm his / her identity.
7. If your rights are infringed, we inform you that you have the right to file a complaint with the Greek Data Protection Authority or with any other competent supervisory authority.
8. If your rights are violated, we inform you that you have the right to file a complaint with the Greek Data Protection Authority (via the following link https://www.dpa.gr/index.php/el/polites/katagelia_stin_arxi ) or another competent supervisory authority.
    

What are your Obligations?

1. By using the Application as well as when providing your personal data upon consent, you acknowledge that you have the obligation to declare the real, accurate and complete information requested from you by our Company. Furthermore, you must inform our Company of any changes to this information in order to keep it up-to-date and accurate.
2. If you are found not to comply with your obligations, or if our Company has reasonable suspicions that the information you provide is false or incomplete or in any way contrary to the law or to the Terms of Use or this Policy, we retain the right to reject your application to receive the Service or use the Application or to suspend or terminate your account immediately without notice. In this case, you have no right to any compensation due to the rejection of your application, or the suspension or termination of your account.
3. By using the Application you certify that you are over twenty-one (21) sixteen (16) years of age. As long as you are under twenty-one (21)  sixteen (16) years of age, you have the obligation to refrain from any use of the Application as well as from any provision of your personal data without the approval of the person exercising your parental care. If you do not comply with the above obligations, you must notify our Company immediately. In any case, by using the Application you acknowledge that our Company is not responsible for your violation of the above obligations to the extent that it is unable, even if it makes reasonable efforts, to verify your age or consent of your guardian.
    

International Jurisdiction & Applicable Law

1. Any dispute between you and the Company arising from or in relation to the subject matter of this policy shall be governed and construed in accordance with Greek law without reference to its conflict of laws principles and shall be subjected to the exclusive jurisdiction of the competent courts of Athens, Greece.
2. In the event that a provision of this policy is invalidated by a decision of a competent court as unlawful, valid and unenforceable, this fact will not affect the rest of its provisions, which will remain in force and be applicable.

Contact As long as there is a legal obligation on our part by a relevant provision of the law. For use before tax authorities as well as any other competent public body within the legal limitation period. As long as it is required for the operation and organization of our Company, provided that your data is anonymized. To defend our rights and interests before any competent Court and any other public authority within the prescribed limitation period.

3. After the end of the retention period, your personal data shall be destroyed from our physical and electronic records in compliance with our Company's policy and provided that its retention is no longer required to fulfill the purposes we have described to you above.
    

Security & Confidentiality of Personal Data

1. In order to ensure the proper use and integrity of your personal data as well as to prevent unauthorized or accidental access, processing, deletion, alteration or other use thereof, our Company has in place appropriate appropriate organizational, technical, physical and organisational security measures in accordance with applicable laws and regulations.
2. The processing of your personal data by our Company is carried out in a way that ensures its privacy and physical and logical security and confidentiality, taking into account the latest developments, implementation costs and the nature, scope, context and purposes of the processing, as well as the risks for your rights and freedoms.
3. The processing of your personal data is carried out exclusively by authorized personnel or partners of the Company for this purpose, who are bound by strict obligations to maintain their confidentiality.
    

Data Retention Periods

1. We retain your personal data for the periods described above, during which the purposes for which it is processed remain valid.
2. Our Company may retain your personal data even after our purposes of processing have been attained in the following limited cases:

Your personal data to the web hosting service provider, with whom we maintain a contractual relationship, for the purpose of hosting the Application and our Company's IT and communications systems and infrastructure. Your personal data to businesses that provide us with maintenance and support services for IT and communications systems and infrastructure, software programs and databases of our Company. Contractual data, consumer behaviour data and contact information to third party marketing and advertising companies for the marketing and advertisement of our products, when you have given us your consent or to send commercial communications, as described below. Your personal data to third-party consulting firms to provide data analysis services. Your personal data to lawyers, financial or professional advisers or investors in the context of the provision by the latter of services to our Company or financing our Company.

4. The processing of your personal data by the foregoing partners cooperating with us is carried out under our control and only at our orders and we oblige them to adhere to the same data protection rules as those described herein or rules of at least the same level of protection.
5. In order to serve the processing purposes stated in this policy, our Company may transfer the following types of your personal data to the following third party recipients:

Data of your transactions at the hotel where you stay and with which we cooperate to provide the Service to you, such as indicatively for the allocation of a parking space and delivery / collection of your rental vehicle. payment data to the financial institution, with which we each time cooperate for the processing of payments to and from your bank accounts, credit / debit cards and other means of payment, in order to pay off your financial debts towards our Company. Contractual data with our parent company for the organization and management of the Service and the Application at group level. Your tax data to the relevant tax authorities for the purpose of addressing our tax obligations. In the event that it is required by a court or other administrative authority, as well as in any other case where it has a legal obligation to do so, our Company may provide your personal data to the extent required by law, on the condition that we give respective notice to you.

6. Our Company transfers data to recipients in third countries outside the European Economic Area, for which there is no adequacy decision by the European Commission, only if appropriate protection and security measures for your personal data are in place that ensure a level of protection equal to that of the Regulation (EU) 2016/679 ("GDPR") and in alignment with the provisions of articles 44 et seq. of this, such as indicatively the adoption of standard contractual clauses of the European Commission. Upon your request we can provide you with information in relation to the above protection and security measures we take.
    

Which Parties May Be Recipients of Your Data

1. Subject to the following terms, our Company does not grant your personal data or link its file for financial or other consideration with any third-party private companies, natural or legal persons, public bodies or other organizations.
2. For the operation and provision of the Application, our Company cooperates with the company with the corporate name “IUGO TECHNOLOGY A.S., residing at "Resitpasa Mah. Katar Cad. Arı 4 Binası No:2/50/6, Sariyer/Istanbul/Turkey" address” which receives and processes your data as data processor on our behalf.
3. In order to serve the purposes of processing, referred to in this policy, our Company may provide access to or transfer the following types of your personal data to the following processors on its behalf and on its behalf:

Mobile phone number. Email address.

2. The purpose of processing your data is to inform you about our services and the activities of our Company as well as the promotion and advertising of our Company.
3. The legal basis for processing your personal data is Article 6 § 1 (a) GDPR, which allows us to process your personal data with your consent.
4. We retain your personal data until you withdraw your consent.
5. You have the right to withdraw your consent at any time by using the relevant electronic unsubscribe from our updates, included in each of our messages to you.
6. The withdrawal of your consent does not affect the lawfulness of the processing based on your consent prior to its withdrawal. The means to withdraw your consent are the same as those of providing it.
    

Commercial Communications

1. Your contact information, provided to us through the Application in the context of providing our Service or other business communication, may be used by us to directly promote similar services or to serve similar purposes.
2. In each electronic message sent to you, our Company will clearly communicate our identity to you and will give you the possibility to object and request, in an easy way and free of charge, the termination of the communication.
    

Advertisement and Promotion of our Services

1. When using the Application and providing the Service, you provide us with the following data:

The smooth operation of our Application. User-friendly and efficient operation of our Application. Improving your online experience when navigating and using our Application. Improving our Service so that it meets the needs of our customers as much as possible. Administrative organization and operation of our Company. Managing our clientele. Supporting our legal claims.

2. The legal basis for processing your personal data is Article 6 § 1 ( f ) of the GDPR, which allows us to process your personal data to the extent that this is necessary for the purposes of the aforementioned lawful interests.
3. We keep your above personal data for five (5) years from their collection.
    

Improving our Application and Service

1. We may also process your personal data for the following purposes:

Real-time movement and location data of the rental vehicle. Data about works along your route. Accident, damages and vehicle assistance data.

2. The purpose of processing your data is to protect both you and the rented vehicle from accidents, damage or malicious and/or illegal actions of third parties.
3. The legal basis for processing your personal data is Article 6 § 1 ( f ) GDPR, which allows us to process your personal data to the extent that this is necessary for the purposes of the legitimate interests of your life / physical integrity and property us.
4. We keep your data for the following periods:

One (1) month regarding the movement and location data of the leased vehicle, and Five (5) years regarding the remaining categories of data, mentioned above. Driver and Vehicle Safety

1. For the entire period of providing the Service, we process your following personal data:

Name / Surname Email address Mobile phone number Content of communications

2. The purpose of processing your data is to respond to your messages and, in general, to serve you within the framework of the contract between us for the provision of the Service and the use of the Application as well as for the execution of the necessary actions in the context of our contractual relationship.
3. The legal basis for processing your personal data is Article 6 § 1 (b) of the GDPR, which allows us to process your personal data to the extent that this is necessary to take actions at your request in the context of our contractual relationship.
4. We keep your personal data for two (2) years from the completion of our communication.
    

Contact our Company

1. When communicating with us through the online contact form of the Application, you provide us with the following data:

Name / Surname. Email Address. Address Information (Street Name, Street Number, Zip Code, City, Country) Mobile Phone Number. Pricing details. Credit/Debit card details. Bank account details. Billing and Payment Data. Transaction details. Fuel consumption data. Movement and location data Copy of driver’s licence. Copy of ID or passport. Credit/Debit card details.

2. The purposes of processing your data are the following:

Execution of our Company's contractual obligations towards you. Ensuring your compliance with your contractual obligations, in particular those related to the payment of the fee for the Service, the consumption of the fuel of the rented vehicle as well as the timely and appropriate delivery of the vehicle after the end of the Service. Tax purposes and use for purposes of invoicing and collecting our fee.

3. The legal basis for processing your personal data is Article 6 § 1 (b) of the GDPR, which allows us to process your personal data to the extent that this is necessary for the provision of our services.
4. With regard to data related to our tax obligations, the legal basis for processing your personal data is Article 6 § 1 (c) of the GDPR, which allows us to process your personal data to the extent that this is necessary for our compliance with our legal obligations, deriving from the tax legislation, as applicable each time.
5. We keep your data for the following periods:

Eleven (11) years with respect to tax data, and Five (5) years regarding other data related to the Service.

6. Your provision of the foregoing categories of data is a requirement for entering into a contract for the provision of the Service. In the event that you do not provide us with your data, which is necessary for us to provide the Service you request, then we will not be able to provide you with our Service.
    

Provision of our Service

1. In the context of providing you with the short-term vehicle rental service, you provide us with the following data:

Name / Surname. Email address. Address Information (Street Name, Street Number, Zip Code, City, Country) Mobile Phone Internet Protocol Address. Navigation and Usage Data. Copy of driver's licence. Copy of ID or passport. Credit/Debit card details.

2. The purpose of processing your data is the provision and use of the Application.
3. The legal basis for processing your personal data is Article 6 § 1 (b) of Regulation (EU) 2016/679 (“GDPR”), which allows us to process your personal data to the extent that this is necessary to provide and use of the Application.
4. We keep your personal data for five (5) years after you unsubscribe from the Application.